Mini Mops, Inc. ~ Exceptional House Cleaning since 1975

How do I know I can trust you?

Trust … it’s vitally important, especially for those who are doing work in your home. But how do you KNOW if someone is worthy of your trust?

I was at a luncheon recently in Fresno CA, and someone shared with me that she was looking for a new solution to her house cleaning dilemma. Seems she has been using the same cleaning lady as her mother (Mom’s had this person for 20 years or so, and she’s been cleaning my lunch partner’s house for the past 4-5 years). She likes this cleaning lady and knows she can trust her due to the longevity of Mom’s connection with her, but she’s just not doing quite as thorough a job as she could be.

So when my fellow luncheon attendee found out that I work for Mini Mops, Inc., she said she was considering hiring a new housecleaning service, and she had a lot of very pointed questions for me. She asked about how we work (crews of four workers, for efficiency and accountability), how we charge (an hourly rate), what we clean (pretty much anything), and then she asked the biggie:

“How do I know that I can trust you and your company?”

I am embarassed to say that I stumbled a bit over my response. I mean, I don’t think I’ve ever been asked that question so directly before! I acknowledged (I think) that there was really no way of knowing FOR SURE without building the relationship, which has to start by taking that first leap of faith. I think I said something like she would just have to give us a shot and let us prove to her that we’re worthy of her trust.

Now, I have to admit that I just don’t know where my head was that day … maybe still thinking about the fabulous food that we just eaten, maybe thinking about my TO-DO list that never seems to diminish … but here’s what I SHOULD have told her:

You can find out if we’re worthy of your trust by checking us out!

     *Check out our rating with the Better Business Bureau (it’s A+, by the way)

     *Ask for our references and letters of recommendation from our clients
       (I have a whole packet that I give out when we do an estimate)

     *Ask to see our business license and certificate of insurance
       (we’ve got those, too)

What a missed opportunity because I wasn’t thinking clearly or quickly enough!

Well, I am now “on record” with what I hope is a useful answer to the question of knowing whom to trust. And this goes for ANYBODY doing work in your home … whether it’s house cleaning, remodeling, decorating, or whatever.

So, please, before you hire someone to work in your home — whether it’s an individual or a company  — CHECK THEM OUT! Ask for those references and see what other people have to say about them. Then that first leap of faith isn’t quite so scary, and you can begin building a solid relationship where you will know that your trust is well-placed.


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